Bookings & scheduling
How do you know when to clean?
From your calendar. Give us the iCal link from Airbnb, Booking.com, VRBO or your channel manager, and every checkout becomes a clean on our rota. Calendars are read through the day; a cancelled booking removes its clean.
I list on Airbnb and Booking.com. Do I need both links?
Yes, add both. We work out cleans from all your calendars together and hide Airbnb’s “not available” blocks that only mirror bookings from the other site.
What times do you clean?
Between checkout and check-in, usually 10:00–15:00, seven days a week. Earlier or later by arrangement.
Can I book a clean at short notice?
Yes, from the app. Inside 24 hours a short-notice charge of £15 applies, and you see it before you send the request.
Cleaning, linen & keys
Will it be the same cleaner every time?
Usually. Each property has a regular cleaner and a second who knows it, so holidays and illness don’t leave you stuck.
Do I need to buy linen?
No. Our linen hire covers sheets, duvet covers, pillowcases and towels per bed. You provide duvets, pillows and mattress protectors (we can source them).
Can you use my own linen?
Yes. We collect it, launder it and bring it back with the next clean.
How do you handle keys?
A key safe or smart lock at the property is best. Codes are kept in our system and shown only to the cleaner on the day. We can also hold a spare, tagged without your address.
What if something gets broken?
If a guest breaks it, we report it with photos the same day so you can claim. If we break it, we tell you and put it right.
Prices & contracts
How much does a turnover cost?
A fixed price by bedrooms and bathrooms, from £55 for a studio or 1-bedroom flat. See the pricing page and calculator.
Is there a contract?
No minimum term. 14 days’ notice to stop.
Do you take a percentage of my bookings?
Never. We charge for the work, not your income.
Do you work with management companies?
Yes. Agencies and co-hosts get volume pricing, and their own office view of the cleans, linen and repairs across their properties.
The owner app
What is the app built on?
BedsReady, housekeeping software used by hotels and short-let operators. Our team, office and owners all work in it, so what you see is live.
Do I need to install anything?
No. It opens in your phone’s browser; you sign in with your email and a PIN. You can add it to your home screen.
Can I see past cleans?
Yes, every clean with its date, photos and note stays in your history.
Question not here? Ask us.
Email us, or ask in your quote request.